Lowongan Kerja Contact Center Staf di Jakarta - Tiki (JNE)

Tiki Jalur Nugraha Ekakurir or JNE Was established in 1990 and initiated its presence through serving the people in the field of customs, especially import over time-sensitive shipment by incorporating “rush handling’ warehouse.
JNE’s Service reliability, which is consistent and accountable for more than two decade has created high credibility as well as trust among the business partners, which keep increasing. Increment of foreign investement in the 90s, domestic economic growth, development of information technology as well as innovative product diversification, has purshed JNE to keep growing and prove its performance in the business environment as well as Indonesian Communities.
In line with the development of business world and changes in the modern community lifestyle, request for time-sensitive shipment handling has been no longer limited to small packages and documents. Rather, it also includes cargo handling, transportation, logistics and distribution. Realizing the said challenges and opportunities, JNE keep on developing its network from big cities down to all remote areas of Indonesia. At present, supported by thousands of trained Human Resources, JNE has successfully established more than 1,500 points or service spread all over the country.
Reinforcement of Human Resources and utilization of technology, information and communication becomes the main factor in developing JNE. X-Ray mechine, GPS, CCTV, On-line system up to satellite Communication Device has been the important supporting device in creating the absolute shipment speed and security. Achievement and commitment of JNE is proven through winning of different kinds of awards as ISO 9001:2008 Certification upon the quality management system
We are currently looking for candidates who have core competency: Achievement Orientation, Integrated and Customer Service Orientation for this following position :

Jakarta Raya
Responsibilities :
·         Identify and handle customer inquiries completely and accurately
·         Resolve customer complaints and problems to the satisfaction of customer
·         Use customer service skills to optimize the opportunity of each customer contact
·         Educate customer about company products and services and direct them toward available resources for self-help
·         Complete necessary documentation to manage customer complaints, issues and solutions
·         Schedule, assign or act on any required follow up in accordance with Contact Center guidelines
·         Enter customer data and other relevant information into Contact Center database or other data as required
·         Use technology tools as directed and within established guidelines
·         Participate in individual and team trainings and meetings to ensure knowledge up-to-date
·         Adhere to work schedule as planned
Requirements :
·         Male/Female, good looking, max. 30 year
·         Education D3/S1 from any major with experiences in services area
·         Dynamic, Energyc, Tidy, Polite, Humble, Cheer Up
·         Customer Orientation
·         Computer Literate (Ms. Office) & Good typing Skill (Min. 100 character per minutes)
·         Good Articulation Of Voice (Clearly speaking)
·         English (or other foreign language) is a must
·         Good interpersonal & communications skills
·         Discipline & Willing to follow shifting working hour including but not limited for Religion Holiday

Procedure :
Written application and CV to the mail sent not later than 28 June 2014 to :
[email protected]
and CC to :
[email protected]
[email protected]

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